FAQ

This section provides an overview of FAQ.

FAQ - Frequently Asked Questions

General

What is Backchannel?

  • Backchannel is a private b2b platform making it radically easier to buy and sell coveted goods.

How can I contact customer support?

Where can I find the latest updates and news about backchannel?

  • You can find the latest updates and news on our blog or follow us on social media platforms.

Account

How do I create an account?

  • To create an account, visit our sign-up page and follow the instructions to register. You’ll need to provide information required.

I forgot my password. How can I reset it?

  • Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.

How can I update my account information?

  • Log in to your account and go to account settings/profile. You can update your information there.

Product/Service

What are the main features of backchannel?

  • Our all-in-one platform puts you in control of where your products are sold and offers a personalized inventory distribution strategy with end-to-end support.

How can I get started with backchannel?

  • To get started, follow the instructions in our website.

Is there a free trial available?

  • Yes, we offer a free trial. You can sign up in our website.

Billing

What payment methods do you accept?

  • We accept PIX.

How can I view my billing history?

  • You can view your billing history by logging into your account and going to the billing section.

How do I cancel my subscription?

  • To cancel your subscription, [provide instructions or a link to the cancellation page].

Security

How do you protect my data?

  • We use [describe security measures, e.g., encryption, secure servers, etc.] to protect your data.

What should I do if I suspect unauthorized activity on my account?

  • If you suspect unauthorized activity, please contact our support team immediately at support.

Technical

What should I do if I encounter a technical issue?

  • If you encounter a technical issue, try to login again. If the issue persists, please contact our support team for assistance.

Are there any system requirements for using backchannel?

  • Yes, you need a laptop or smartphone with an internet connection.

Privacy

How do you handle my personal information?

  • We handle your personal information according to our Privacy Policy. You can read it in our website.

How can I opt out of marketing communications?

  • You can opt out of marketing communications by clicking in the op out link.