ERP Integration / Calibration

Sync Calibration

Fine-tune the synchronization engine to balance data freshness against ERP resource consumption.

Sync Strategies

Delta Sync (Default)

Backchannel tracks the last_modified timestamp of records. Every 60 seconds, we only request objects updated since the last run.

Full Re-index

A complete sweep of your ERP catalog. Recommended for low-traffic hours (e.g., 03:00 AM) to correct potential drift in soft-deleted items.

Safety Buffers

To prevent overselling due to ERP sync latency, BackchannelOS allows you to define "Ghost Reservation" buffers. If your ERP reports 10 units and your buffer is 2, we only expose 8 to sales channels.

{ "sku": "*", "buffer_type": "percentage", "value": 0.05 } // 5% buffer

Conflict Resolution

When data differs between BackchannelOS and your ERP, the following priority rules apply:

Entity	Source of Truth	Logic
Inventory Levels	ERP	Physical stock reported by ERP is absolute.
Order Status	Backchannel	Workflow state is managed here until final fulfillment.
Product Metadata	ERP	Attributes, Weights, and Dimensions.